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Creator Success Manager
Hamburg, Germany - Full-time
Qualifications
Show high levels of empathy and emotional intelligence in your daily work with our clients and teams
Proactively develop valuable, creative ideas and abstract your learnings into actionable suggestions
Eager to develop expertise in the ecommerce and direct-to-consumer markets and business models - and relevant enabling technologies
Excellent oral and written communication skills - in German and English
Studying in relevant subject (Business, IT, or Engineering)
Analytical mindset and data-driven decision ability.
Responsibilities
Drive the onboarding process of new creators & brands by understanding their business and pain points and the value creation potential of our software
Steer our creators & brands by identifying the ideal use cases and largest value pools and outlining a value creation path
Analyze creators' & brands' usage and define and share best practices in conversational marketing and commerce
Constantly collect product feedback and translate it into user stories and actionable insights for our Product & Design teams
Develop creative ideas and craft impressive success stories to be shared with your colleagues and our network of customers and prospects
Identify revenue expansion opportunities and ensure successful renewals
Become one of the world’s first and leading experts in Conversational Marketing and Commerce
Why you should join us
You profit from working in a young dynamic team with an extensive digital background
Great workplace in the center of Hamburg (Hybrid model possible)
Real responsibility and the daily chance to bring our products decisively forward with your good ideas
We stand for transparency, flat hierarchies & flexible working hours
Regular all over the world company events
The newest technology that makes work easier and even more fun
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