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Careers
Customer Support Manager
Hamburg, Germany - Full-time
Qualifications
- You want to help shape the Creator Economy 2.0, ideally you already have some experience
- In addition to your ability to work in a team, your independence, commitment and sense of responsibility, you have initial experience in customer management.
- You think in contexts and still have a keen eye for details
- You are a strong communicator and confident in dealing with customers
- You are able to react quickly and flexibly to new topics and still keep track of things
- Fluency in English and German desirable
Responsibilities
- You are in active contact and exchange with our customers and are the first point of contact
- You receive customer inquiries efficiently, analyze them and, in the best case, resolve them directly
- You work closely with our interdisciplinary development teams, support customer requests and projects and lead them to a successful conclusion.
- WhatsApp business is a familiar field for you
- You strive for continuous improvement of our processes
- You will support other departments with the expertise you have gained over time and will also be happy to hold customer training sessions as needed
- You actively shape the further development of our software
- Native German, good written and spoken English, any additional language is an advantage
Why you should join us
- You profit from working in a young dynamic team with an extensive digital background
- Great workplace in the center of Hamburg (Hybrid model possible)
- Real responsibility and the daily chance to bring our products decisively forward with your good ideas
- We stand for transparency, flat hierarchies & flexible working hours
- Regular all over the world company events
- The newest technology that makes work easier and even more fun
Apply now